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POLEVA Termoconformados SA

These General Conditions are intended to regulate the terms and conditions under which POLEVA Termoconformados SA, a legal entity with NIPC 502 163 615, with headquarters at Rua da Estrada, 1939, Sendim, Felgueiras, Portugal, hereinafter “POLEVA” will be governed.

The service of “POLEVA” consists of the manufacture, availability, and supply of a set of products and/ or services, to allow the user, to whom the condition is attributed order and online purchase of the products presented therein.

Using “POLEVA” implies the full acceptance and agreement of all the parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access “POLEVA“.

If you do not accept, partially or fully, any of the conditions stipulated should not make purchases in “POLEVA“. If you access “POLEVA“, you are committed and responsible for respecting the conditions set out on this page and in the Privacy Policy.

“POLEVA” reserves the right to update and change the Terms and Conditions without notice. It is advisable to periodically check the Terms and Conditions to ascertain any change or update.


Information on products and prices

POLEVA” informs customers about the characteristics, descriptions, images, or videos of each product and/ or service on each page available. “POLEVA” undertakes to make its products and/or services available clearly and to correct possible errors that may occur as soon as possible.

POLEVA” presents, in a concise way, the prices of each product and/or service, including VAT rates, shipping charges applied to each order, and other complementary costs that may apply.

Information about products, prices, content, images, videos, promotional campaigns and services can be updated and changed by “POLEVA” at any time.


Intellectual property

“POLEVA” is a registered online store, being the service provided by POLEVA Termoconformados SA.

The content, domain, and information present and made available in “POLEVA” are the property of POLEVA Termoconformados SA or were granted to it, and are thus protected by copyright and related rights. Any use, reproduction, copying, or dissemination of visual, audiovisual, or written content is subject to prior approval by “POLEVA“.

The customer undertakes to fully respect the conditions and rights mentioned, as well as to refrain from acts that may go against the law and rights such as copyright, and related rights, among other laws applicable to the use of images, videos, contents, etc without the express approval of “POLEVA“. “POLEVA” cannot be held responsible for any misuse of such products.


Payment methods

POLEVA” provides the following payment methods:
● Credit card
● Paypal
● Wire transfer
● On-Demand

After the payment is completed, “POLEVA” will proceed with a standard check, so that it is possible to process and send the order. The customer will receive an email with the confirmation that the order is paid, as well as the corresponding invoice.


Conditions of purchase in “POLEVA”:

Availability of products

All products and/ or services available in “POLEVA” can be purchased, except in cases of breakage or stock limitation, as well as on-order products, whose availability can be variable. Products may be unavailable without notice, but in these circumstances, they will be duly identified in the “POLEVA“.

In case the product is no longer available after the purchase has been completed, “POLEVA” undertakes to contact the customer, by telephone or email, as soon as possible to expedite the process for him.


Fees and taxes

In “POLEVA” the prices shown are in euros, being applied the due VAT rates and taxes according to the law in force, which are already included in the price presented.


Order cancellation

The customer may cancel an order placed while it is being processed. You are asked to inform “POLEVA” through the following e-mail: poleva@poleva.pt.

If the cancellation request has been made after the order has been shipped, it will be forwarded for delivery and the customer may choose to refuse to accept it. “POLEVA” is not responsible for possible delays in handling the cancellation of orders.

POLEVA” reserves the right not to process orders or refunds in cases of data inconsistency, fraud, or customer misconduct, as well as for technical issues unrelated to “POLEVA”.


Free Resolution

The customer has the right to terminate the contract within 14 (fourteen) days from the date of conclusion of the contract.

If the customer wishes to terminate the contract, he can do so through the e-mail poleva@poleva.pt or by filling out the contact form available in “POLEVA“.

Upon termination of the contract within the legal term, in addition to the return of the product, the customer must return any offers that accompany the main product. The “POLEVA” must refund the amount paid within 14 days of receipt of the returned order accompanied by the purchase invoice, proof of payment, and return form.

The refund will be made through the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a consequence of the refund.

Any refund procedure will be processed by current legislation.



The customer may submit a complaint regarding any question, act, information, or service provided regarding “POLEVA” through the e-mail contact@poleva.pt or through the electronic Complaints Book available through the link: ***** complaints book.



When creating and using the account in “POLEVA“, the customer is responsible for maintaining the account, confidentiality, and for all activity arising from his account.

By creating the user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.

POLEVA” is not responsible for any information disclosed by third parties, technical failures, or any other problems that prevent access and proper operation of the online store.

POLEVA” is not responsible for possible damages, directly or indirectly related to the use, or inability to use, of the products and/ or services available, as well as for any delay or unforeseen in the delivery of orders.



Please check the Privacy and Cookies Policy.



This contract is subject to Portuguese law and legislation in force.